Question 1

What is Cholby?

Accepted Answer

Cholby is an elite sportswear, performance footwear, and technical outerwear platform engineered for athletes and modern urban life. We curate authentic footwear icons, sub-zero goose down puffers, breathable training apparel, and technical lifestyle pieces.

Question 2

Are your Nike, ASICS, and The North Face products 100% authentic?

Accepted Answer

Absolutely. Every pair of sneakers, running shoe, and technical jacket in our catalog is guaranteed 100% genuine and verified. Products arrive with original manufacturer packaging, authentication tags, and verifiable SKU serials.

Question 3

How do I choose the correct athletic shoe size?

Accepted Answer

Every shoe page includes an interactive Footwear Sizing Chart comparing US, UK, EU, and foot length in centimeters (cm). We recommend ordering your standard athletic size. If you have wider feet or are between sizes, sizing up by a half size ensures optimal forefoot comfort and toe splay.

Question 4

How do I care for 700-fill goose down thermal puffer jackets?

Accepted Answer

Wash in a front-loading machine on a delicate cold cycle using specialized down detergent. Tumble dry on low heat with wool dryer balls to restore high-loft fluffiness and redistribute down clusters. Never bleach, dry clean, or iron.

Question 5

What payment options do you support?

Accepted Answer

We support secure online checkout via Stripe, accepting Visa, MasterCard, American Express, Apple Pay, and Google Pay with 3D-Secure bank authentication. We operate on a fully secure cashless basis; Cash on Delivery is not offered.

Question 6

How fast is delivery across the United Kingdom?

Accepted Answer

Orders placed before 2:00 PM GMT on business days are processed within 24 hours. Tracked delivery across the UK takes 2 to 3 business days via our courier partners (Royal Mail Tracked 24/48 and DPD). Real-time tracking links are emailed upon courier collection.

Question 7

What is your return and size exchange policy?

Accepted Answer

We offer a 14-day hassle-free exchange and return window from the date of delivery. Footwear and outerwear must be unworn, undamaged, with clean soles, and returned in their original packaging and shoe box with all tags attached.

Question 8

What temperature and weather conditions are your down jackets rated for?

Accepted Answer

Our technical down outerwear is engineered with 700-fill goose down insulation and Storm-FIT water-repellent ripstop shells. They provide superior thermal barrier protection in wind, rain, and sub-zero conditions down to -15°C (5°F) while remaining breathable and lightweight.

Question 9

Can I cancel or modify my order after placement?

Accepted Answer

Orders can be modified or canceled within 24 hours of placement prior to courier warehouse handover. Contact our concierge desk immediately at support@cholby.com with your Order ID to request adjustments.

Question 10

Are your running shoes engineered for high-mileage road running?

Accepted Answer

Yes. Our running footwear lineup features dual Zoom Air responsive units, high-rebound cushioning foams, and high-abrasion rubber outsoles calibrated for daily road tempo, stadium sprints, and marathon mileage.

Question 11

Do you support corporate, team, or bulk athletic orders?

Accepted Answer

Yes. We partner with athletic academies, running clubs, gyms, and corporate organizations for bulk apparel and team kits. Reach out to our concierge desk at concierge@cholby.com with your requirements.

Question 12

How can I track my shipment?

Accepted Answer

Once dispatched, you will receive an SMS and email notification with your tracking ID. You can also track your parcel in real-time through our Track Order page at any time using your Order Number and email.

FLAT 15% OFF

SUBSCRIBE & GET 10% OFF

ATHLETIC FOOTWEAR

BestSellers

Nike Air MAX 270

Performance Apparel

Thermal Down Jackets

Weather-Proof Shells

Elite Athletic Footwear

Heavyweight Fleece & Hoodies

Breathable Training Knits

Streetwear & Tracksuits

100% Verified Authentic

Nationwide Delivery

All-Weather Durability

Performance Shoes

Down Jackets & Puffers

CONFIDENCE IN EVERY STRIDE. CERTAINTY AT CHECKOUT.

SHOP OUR ICONS

Shoes

Clothing

Kids'

Featured

About Cholby

Frequently Asked Questions

Subscribe to our emails