Return & Refund Policy

Exchange Guidelines, Monetary Refund Timelines & Physical Return Destination

Effective Date: March 1, 2026•Last Updated: August 2026

1. Eligibility Window & Conditions

At Cholby, we hold our craftsmanship to the highest standards. We accept exchange and return requests within 14 days of purchase (or delivery), provided the following conditions are met:

Apparel and performance outerwear must be unworn, unwashed, unaltered, and in pristine original condition with all tags attached.
Footwear must be in brand-new condition with unblemished, unworn soles and returned inside the original undamaged shoe box with spare laces and wraps.
Original brand tags, manufacturer seals, and technical packaging must remain completely intact.
Proof of purchase (invoice copy or digital receipt) must accompany the return request.
Disputes regarding damaged or incorrect items must be reported within 7 days of delivery.

2. Return Authorization & Dispatch Procedure

To initiate an exchange or return, please email our concierge at [email protected] with your Order ID.

Cholby Returns & Exchanges

Upon verifying your request, our concierge team will issue an authorized Return Authorization along with designated courier dispatch and tracking instructions.

Support Email: [email protected]

Please note that customers are responsible for return shipping postage fees unless the return is due to a defective, damaged, or incorrectly dispatched item from our side.

3. Inspection & Monetary Refund Turnaround

Once your return shipment arrives at our fulfillment facility, our quality control team will inspect the item within 2 to 3 business days.

Monetary Refund Guarantee (5 to 7 Business Days)

Approved refunds for orders processed via our secure online payment gateways (Stripe, Apple Pay, Google Pay, or debit/credit card) will be credited directly back to your original payment card or wallet within 5 to 7 business days post-inspection.

4. Non-Returnable & Non-Exchangeable Items

Apparel, footwear, or gear that has been worn outdoors, soiled, laundered, tailored, or altered in any manner after delivery.
Footwear returned with creased leather, dirty outsoles, missing original boxes, or missing accessories.
Items purchased during promotional clearance sales marked specifically as “Final Sale”.
Products returned without prior written authorization from our concierge.

Need Help Initiating a Return?

If you wish to request an exchange or check the status of your return inspection, please contact our concierge team:

[email protected]